Shipping policy
SHIPPING POLICY
Processing Time, All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
TIME TO DELIVERY - REPUBLIC OF IRELAND AND NORTHERN IRELAND
We are delighted to offer customers from the Republic of Ireland and Northern Ireland Claire Fontayne Premier - €11.95 Unlimited Delivery For A Year!
We offer Standard Delivery €5.95
Free shipping threshold: Free at €89+
DPD Couriers is our primary courier for this region, you will receive a notification email to confirm the goods you have ordered have been dispatched along with a track and trace number. You can check the status of your order on www.dpd.ie If you have any queries about the status of your order, please do not hesitate to contact us at info@clairefontayne.ie. From time to time we may use An Post depending on the item.
TIME TO DELIVERY - UK & SCOTLAND
We are delighted to offer customers from the United Kingdom Claire Fontayne Premier - €11.95 Unlimited Delivery For A Year!
We offer Standard Delivery €9.95
Customers from United Kingdom, Scotland & Wales can expect delivery of their orders within 5 to 7 working days. Customers in city destinations may receive their parcels swifter than customers from rural areas. DPD Couriers are our chosen postage partner in the UK, from time to time we may use An Post courier depending on the item.
TIME TO DELIVERY - EU ZONES
Western EU €7.95
Eastern & Southern EU €14.95
Nordic & Baltic €11.95
SHIPPING RATES & DELIVERY ESTIMATES
Ireland Standard shipping: 3–5 business days.
United Kingdom Standard shipping: 5–7 business days.
European Union Standard shipping: 5–10 business days.
SHIPPING FEES BY REGION
Claire Fontayne Premier - €11.95 Unlimited Delivery For A Year!
| REGIONS | SHIPPING FEES |
| Ireland & Northern Ireland | Standard Delivery €5.95 |
|
United Kingdom & Islands |
Standard Delivery €9.95 |
*These fees are based on parcel weight of 3kgs and if order placed is over this we will be in contact to organise further shipping fee.
WHAT HAPPENS AFTER I PLACE AN ORDER?
When your order is placed we will send you an email to confirm all your details are correct. Once we have dispatched your item(s), you will receive a second email from us noting your delivery information and tracking number where applicable.
GIFT CARDS
Gift Cards will be dispatched within 24 hours of order and can be personalised with a message if requested at the time of order.
All Gift Card orders are sent with An Post postal service.
Please note - Gift Cards cannot be returned once purchased and cannot be exchanged for cash or other gift cards. Gift cards purchased in-store or on our website cannot be used as a form of payment on the website; they may only be used in-store. We cannot take responsibility for any gift cards that are lost, stolen or used by someone other than your recipient after delivery. Make sure your recipient has received their gift card, as it is their responsibility to keep the Gift Card safe.
We use reliable postal services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales.
